Community Management: Some Basic tips to get started

Open Social • 4 April 2017
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In the below topic you will find some quick tips on how to get started with your Open Social community from a Community Manager’s perspective. In order to access all the below functions the 'site manager' role is needed. 

You can find our complete Open Social manual here.

Be sure to delete or unpublish this topic once you’ve gone through the information and started loading your community. You can reach out to us on Twitter or Facebook if you have any further questions!
 

Content management
 

Community managers can add content and manage all content within your Open Social platform. This includes all content posted by community members.

Content includes:

 

  • Posts

  • Events

  • Topics

  • Pages

  • Groups

 

Simply click the + sign at the top right of your screen to add content:

 

Add Content

 

Do you want to delete or edit content? Simply click the ˅ symbol at the rop right of any content item to delete or edit the content:

 

Comment delete

 

You can read more about content management in our manual: http://lets.getopensocial.com/manual-manage-content

 

 TIPTIP:

 

Whenever the community manager comments on content item it will automatically float to the top of the feed. This is a great way to keep the community active surrounding interesting topics.
 

    Group management

     

    In Open Social anyone can create a group regarding a certain topic. A community manager is able to edit group information and manage and/ or delete memberships of a group in the same way as the group manager.

     

    Manage members

    Edit
     

     

    You can read more about groups in our manual: http://lets.getopensocial.com/manual-group  

     

     TIPTIP:

    Groups can be a very powerful tool to build a community, with a emphasis on ‘can’. Having lots of small groups with very few members and little activity can make your entire community look inactive.

    When you manage groups well however they can give great added value to your community and help you ease your workload in keeping it active, because you will basically end up dividing your community in smaller groups with multiple (volunteer) group and/ or community members. Just be sure you don’t divide your community into groups too soon.

     

    Groups can have a variety of purposes:
     

    • Local groups where users can ‘meet’ other users who live nearby

    • Groups related to a specific project or event

    • Groups related to an urgent matter

    • And so on….

     

    An effective way to continue to manage your community once it starts splitting off into groups is creating a group for all the group managers, so they can ask questions and share ideas about how to maintain an active group.

     

    User management
     

    If you would like your Community Manager to be able to manage users they will have to be given a Site Manager role within your platform. In their Open Social platform the Site Manager has full access to.

     

    • See all users

    • Add and invite users

    • Edit user account settings

    • Export users into a CSV format

     

    In addition, a community manager can:

    • Block users (content stays, can’t post or log in)

    • Cancel user account (multiple options, email confirmation)

     

    Be careful to note that when you block a user their content will remain live within your community, they just won’t be able to log-in or post any new content. When you cancel a user account you have multiple options:

    • Disable the account but retain associated content and groups

    • Disable the account and unpublish associated content, but keep associated groups active

    • Delete the account and re-attribute associated content to the Anonymous-user account. Associated groups can be re-assigned

      topic assigned to anonymous

       

    • Delete the account and all its associated content and groups

     

    You can access all the above functionalities by going to the People-menu in the admin menu and picking the desired action from the filter dropdown.

     

    User management

     

    You can read more about user management in our manual: http://lets.getopensocial.com/manual-manage-users

     

    TIP TIP:

     

    To avoid unrest in your community when you need to block a user, make sure you set up and publish a Community Code of Conduct. You can refer to it when people first join the community and/ or when issues arise within your community.

    Creating a Code of Conduct will also help you think about what kind of community you are trying to create and what kind of behavior you want to either stimulate or discourage.

     

    Email notifications for ‘new activity’

     

    Open Social comes with a set of email notifications for community managers. These will help you track new activity in the platform. New activities are:

    • New users on the platform

    • Newly created content (groups, events, topics and posts)

    • New comments

    Read more about this feature at http://lets.getopensocial.com/manual-activity-emails

     TipTIP

    We encourage you to enable these notifications so you can manage and respond to new content while you’re building your community. Engaging with new users when they first arrive in your new community can really help kick-start an active platform.

    Think of:

    • Welcoming new users to the platform by placing a welcome message on their profile:

     

    Post on Profile

     

    • Tracking inappropriate content, so you can alter or if needed delete it

    • Spot the creation of duplicated groups or events

    • Track and monitor hyper-active topics

    • Turn off notifications for working hours and switch them back on for evenings and or weekends so you are still on top of your community outside of office hours