Community Management Strategy

Evelien Schut Open Social • 24 April 2018

You have just set up your community with Open Social. The journey has just begun! Here’s where you can find guidance for making your community feel like home and tackle community management.

 

Start By Setting Up Your Community

What can you do to get your community platform functioning? Dive into our materials that explain theme setting, look and feel, and more.

Onboard Your Members

 

Onboarding is the process of guiding new users through the steps of becoming successful users. Learn how to onboard your members effectively and make use of our onboarding templates. 

Defining a Community Strategy

 

Defining a clear community strategy that fits your work model is necessary for your platform to succeed. There are many various strategies you can follow and use. Here are some essentials to know beforehand. 

Community Metrics

 

In the end, all the hard work you put into setting up and running the community should eventually pay off. You will want to monitor your actions and the results depending on the goals of your community.

What should you measure? Which numbers and facts are actually useful? Here are 10 different useful metrics. 

10 Steps For Your First Year of Community Building

This section guides you through your first year of community building. From detecting your influencers, creating a content calendar, increasing engagement and more. It comes with a lot of hands-on tips!

Video tutorials

Our first video is about community management, learn about: Pilot stage, Member Engagement, Numbers!

SEO Basics for your Online Community

You are a community manager setting up (or have already set up) your community. Your community is getting some traffic and new members, but the numbers aren't reaching your community goals. Have you ever thought about optimizing your community for search engines?